Utilities and Energy

Utilities and Energy Service Software

MJC²'s mobile workforce optimization and field service software solutions provide intelligent planning and management of utilities and energy field service personnel to maximise workforce productivity.

Our real-time job assignment algorithms are capable of scheduling and re-scheduling thousands of jobs within seconds, while our field service smartphone solutions enable real-time communication and data transfer between central planning systems and the mobile workforce.

  • field service automation - real-time scheduling
  • job allocation - mobile workforce planning
  • demand driven rostering - shift pattern optimization

Mobile Field Service Software

MOBi enables real-time synchronisation between the mobile workforce and central planning systems. MOBi is designed for mobile employees such as utilities engineers, meter readers, field service engineers, inspectors, roadside recovery engineers, surveyors and sales/service personnel.

MOBi is a configurable mobile workforce management solution, designed to be used on smartphones, tablets and laptops, and providing real-time capture of data and job progress. Workflow, data and information flows are customisable to allow straightforward integration with legacy systems.

Real-time Field Service Scheduling Software

Our planning and scheduling systems are capable of scheduling thousands of jobs/events in a matter of seconds, optimizing the assignment of work to employees while following business-specific rules and constraints.

MOBi can take account of factors such as skills, training, availability, preferences, overtime, location, etc. when deciding which employee should be assigned to each job. Typical applications include scheduling of field service engineers, real-time planning of surveys, scheduling of safety or quality control inspectors, etc.

Rotas and Demand Led Rostering

MJC²'s employee scheduling and staff planning system ROCS creates shift plans and rosters based on forecast or actual demands.

Artificial Intelligence-based algorithms optimize the scheduling of staff shifts taking account of working time directives, preferences, union agreements, annualised hours, seasonality, daily or weekly variances, holidays, etc.

Rosters can be created over a period of weeks or months, balanced to ensure an even distribution of work to employees to minimise overtime and maximise availability and customer service.

Our forecasting software i-Data enables analysis and profiling of historical data to estimate future service requirements. Our staff planning systems integrate with Time & Attendance or mobile workforce tracking systems to facilitate management of working patterns and hours and to provide visibility across the organisation.

 

 

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