Field Service Software

Field Service Optimization Software

MJC²'s real-time mobile workforce management software MOBi includes field service planning, workforce tracking and mobile data capture tools that address the requirements of large, complex field service and logistics operations.

• Mobile Workforce Scheduling: job scheduling - field service optimization
• Automated Workforce Planning: task allocation - vehicle routing algorithms
• Sales Territory Management: sales territory mapping and planning
• Employee Self Service: schedule updates - holiday bookings
• Mobile Data Capture: configurable surveys - real-time reporting

MOBi allows very large, highly complex networks to be scheduled automatically in real-time. Business rules are modelled accurately to enable continuous automated re-optimization in response to last-minute orders, urgent jobs or operational issues.

Mobile Workforce Scheduling

We believe that MJC²'s mobile workforce optimization algorithms are the fastest available on the market. Our software can automatically schedule and re-schedule thousands of jobs in a matter of seconds.

This means that MOBi creates huge operational savings by making sure that at any point in time each person is allocated the right task at the right time and in the right place.

MOBi is applicable to many industry sectors and mobile workforce operations:

• Surveys and Inspector Scheduling: Planning inspections, call scheduling, real-time job allocation, mobile data capture and on-demand reporting.
• Merchandisers and Sales Force Planning: Daily scheduler tools for merchandisers, sales calls, inventory checking/reporting, retail services and quality control.
• Recovery Drivers & Engineer Scheduling: Real-time job scheduling and allocation, task planning, shift optimization and balancing of working hours.
• Delivery & Collection Drivers: Dynamic planning and real-time updates, proof-of-delivery, exception/defect reporting and electronic driver debrief.
• Medical and Healthcare Personnel: Optimization of home care visits, nurse scheduling software for dynamic call scheduling and round planning.

Automated Workforce Planning

MOBi is an automated task scheduling and logistics system for optimizing the mobile workforce, capturing real-time data and responding to the incoming information.

Job assignments or delivery schedules are automatically adjusted in response to unexpected delays or last-minute orders, minimising impact on service levels and operational costs.

To achieve this the MOBi algorithms take into account all relevant operational factors and constraints, such as:

• Workforce Constraints: skills, training, shift patterns, preferred working times
• Service Agreements: job completion times, urgency/priority, service level rules
• Geography & Location: routing and transport costs, employee home/current location
• Time Constraints: site opening times, employee available hours, job duration
• Workflow Scheduling: sequencing rules, team and equipment requirements/availability.

MOBi automatically generates personnel job schedules, including visit sequence and trip routing. Schedules can be created in advance for operational or strategic planning, and can be updated dynamically in response to real-time events.

Job scheduling, workflow management and mobile data capture are integrated with the central real-time planning system to provide a complete mobile workforce optimization solution.

Sales Territory Management

Integration with our strategic logistics planning solution SLIM enables optimization of sales territories to maximise customer service while minimising transport costs and distributing work evenly between field sales personnel.

Territory mapping and mobile workforce optimization tools include interactive maps and resource usage charts which provide visibility of the field sales force and planned workloads.

Employee Self Service

MOBi's employee self service optimization tools enable mobile workers to log their activity and receive updates while away from the office.

Users can record their working hours, log the completion of jobs, notify line managers of exceptions or problems and request updates to schedules via their device.

MOBi allows users to view their planned activity, request or make modifications (self scheduling) and receive updates about the status of outstanding work. Requests for time off, overtime, training, etc. can be managed via MOBi, automating workflow processes.

A configurable user interface ensures that the employee self service tools are easy to use, requiring minimal training and facilitating straightforward roll-out to large workforces.

Mobile Data Capture

MOBi provides live access to enterprise workforce software systems enabling field service personnel to:

• view up-to-date information such as stock positions/prices, job status, technical specifications and customer history;
• capture real-time data such as inspection reports, survey data, on-site inventory, sales orders and job completion.

MOBi provides a flexible workflow environment for the mobile worker, optimizing the connection between field personnel and central workforce management systems.

For example, service engineers can send in reports via smartphone or tablet and are then automatically directed to their next job, or delivery drivers can receive instructions and send status reports while on the road.